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ATHLETIC TRAINING EQUIPMENT COMPANY
655 Spice Island Drive
Sparks, Nevada 89431
Hours of Operation:
Monday-Friday (11am–7pm EST)
If you have any issues with your order or product, please fill out the form below. If you've already contacted us about this issue, please reference your case number.
Due to COVID-19 our processing times have been taking longer than normal. Our agents will respond as quickly as we can. We appreciate your patience during this time.
If you would like to return an item, please, contact customer service at 1-800-755-5100. Reasons for allowable returns will be handled on an item by item basis. If customer service determines a valid cause for a return, a 15% restocking fee will be charged to the consumer. The consumer will also be responsible for repackaging, shipment, and payment for shipment back to ATEC.
- Saturday Delivery is not available at this time
- Only U.S. Domestic Shipments are accepted
- APO and PO Addresses are not accepted
- ATEC will include a Shipment Detail label which include shipment contents for easy reference
- Please contact Customer Service for questions regarding shipping and processing 1-800-800-9931
Shipping Methods, Cost and Delivery
- Upon entering your shipping address on the website, we calculate and present the shipping cost based on standard UPS rates
- Shipping costs are based on the total weight of the merchandise ordered, distance from our warehouse and shipping priority requested
- All orders are shipped via UPS in the following defined methods
- Ground - Shipped via ground transport to defined address, delivery time ranges from 1 - 6 days
- Second Day Delivered by 4:30 PM (local time) in 2 business days to most areas (by 7:00 PM to residences)
- Overnight - Shipped via Standard Overnight delivered next-business day by 3:00 PM (local time) to most U.S. addresses; by 4:30 PM (local time) to rural areas
Please contact Customer Service 1-800-800-9931 with any questions regarding Rush Delivery
Shipping to Multiple Addresses
At this time, we do not accept multiple Ship To addresses via the website.
Please contact Customer Service 1-800-800-9931 with any questions regarding multiple Ship To addresses
In the event that a wrong address is entered, and although it is a valid address, ATEC does not assume responsibility in the event this occurs
If you did not receive your shipment, or after receiving the confirmation email from UPS and noticed your address was incorrect, please contact ATEC customer service immediately for assistance
All ATEC products come with a limited warranty protecting it from manufacturers defects. To complete the warrany form, please click here.
- Proof of Purchase is required. Warranty is not transferable.
- During this warranty period ATEC will repair or replace with new or refurbished components, at ATEC’s sole discretion, any component found to be defective without cost to the owner, provided the defective product is returned to the factory at the owners expense.
- If you have questions about warranties, which products carry them, or would like to claim a warranty, please call Customer Service 1-800-800-9931